Legal
Return & Refund Policy
Last Updated: October 11, 2022
THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER AS APPLICABLE IN THE UNITED STATES OF AMERICA (“USA”). THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES. THESE TERMS OF USE WERE UPDATED ON 11th OCTOBER 2022. PLEASE CAREFULLY READ THESE TERMS OF USE. BY USING THIS PLATFORM, YOU INDICATE YOUR UNDERSTANDING AND ACCEPTANCE OF THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THIS PLATFORM.
This document manages returns and refunds for purchased physical items through this website. We accept returns or exchanges within 30 days from the original purchase on unopened devices.
THESE ITEMS ARE NON-RETURNABLE:
Labor and/or installation
Opened appliances
Opened computers
Clearance merchandise
Items missing the original UPC and/or packaging may only be available for an even exchange. Any product that was purchased when a mail-in rebate was available will have the amount of rebate deducted from the refund.
When you order from vortexbyte, we fulfill and ship our own inventory. Any return is sent back to vortexbyte as well. We strive to maintain a return policy that is in line with that of all other major online retailers. If you are unsatisfied with your purchase within 30 days, please contact us by phone or email:
+1 (307) 999-4442
Note: Vortexbyte will not accept returns on products missing Serial Numbers and UPC’s.
If you return an item using a return shipping label we send to you via email (drop-off or pickup), and the reason for return is not a result of an vortexbyte error, the return shipping cost will be deducted from your refund. The deduction of shipping fees applies to Freight Shipments as well.
If you receive a damaged product, please call or email us within 24-48 so that we may set up arrangements for return / exchange, as
described above. No return shipping cost will be incurred in this event.
Customer Refusals will result in the customer having to pay for the shipping cost to their residence and back to vortexbyte. If vortexbyte received a notice to cancel the order prior to shipping, you will not be charged any shipping fees.